As of my last knowledge update in January 2022, ISO 29993 refers to the international standard ISO 29993:2017, “Learning services outside formal education – Service requirements.” This standard provides guidelines for organizations that offer learning services outside formal education, such as training and development organizations, coaching services, and e-learning providers.

Key features and requirements of ISO 29993 include:

1. Scope: ISO 29993 is applicable to organizations providing learning services, regardless of the mode of delivery (e.g., face-to-face, online, blended learning).

2. Service Requirements: The standard outlines requirements related to the provision of learning services, including learner needs analysis, design and delivery of learning services, monitoring and evaluation, and continual improvement.

3. Learner-Centered Approach: ISO 29993 emphasizes a learner-centered approach, requiring organizations to consider and address the needs, expectations, and preferences of learners.

4. Facilitation of Learning: The standard covers aspects related to the facilitation of learning, including the qualifications and competence of personnel involved in the delivery of learning services.

5. Assessment of Learners: ISO 29993 addresses the assessment of learners’ performance and the provision of feedback. It emphasizes fairness, transparency, and objectivity in the assessment process.

6. Documentation and Information Management: Organizations are required to maintain appropriate documentation related to the design, delivery, and evaluation of learning services. Information management, including confidentiality and data protection, is also addressed.

7. Continuous Improvement: The standard encourages organizations to monitor and evaluate the effectiveness of their learning services and to implement measures for continual improvement.

ISO 29993 is intended to be used in conjunction with ISO 9001:2015, the international standard for Quality Management Systems. Organizations seeking to demonstrate conformity with ISO 29993 may use it as a basis for certification, and compliance is typically verified by accredited certification bodies.

It’s important to note that standards can be subject to updates or revisions, and new standards may be introduced over time. Therefore, for the most current information on ISO standards, including ISO 29993, it is recommended to check the latest version of the standard and any amendments or revisions that may have been published since my last update in January 2022.